Customer Service
Monday-Friday
8:30 am-5:00 pm
Fax: (253) 759-9286
Phone: View phone numbers below
Federal Tax ID Number: 91-6000988
Parks Tacoma is committed to the timely response to incidents and conditions that interfere with our parks and recreation experiences. We pledge to provide an initial response to all inquiries and concerns within two business days.
Contacts
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Phone List by Facility and/or Department
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Parks and Recreation
- Boathouse Marina: (253) 404-3960
- Building Repair & Maintenance
- Conduct in Parks
- Fort Nisqually Living History Museum: (253) 404-3970
- Meadow Park Golf Course: (253) 473-3033
- The Tacoma Nature Center: (253) 404-3930
- W.W. Seymour Botanical Conservatory: (253) 404-3975
- Accommodation Information: (253) 404-3950
- Adaptive Recreation: (253) 404-3955
- Athletics & Fields: (253) 305-1015
- Class Registration & Information: (253) 305-1030
- Community Centers
- Eastside Community Center: (253) 404-3990
- Center at Norpoint: (253) 404-3900
- People’s Community Center: (253) 404-3915
- STAR Center: (253) 404-3939
- Facility Rentals: (253) 404-3980
- Reserve a Picnic Shelter: (253) 404-3980
- General Information: (253) 305-1030
- Rain Out Information: (253) 201-6110
- Refunds Information: (253) 305-1022
- Specialized Recreation: (253) 404-3950
- Sports & Fields: (253) 305-1015
- Swim Lessons & Pools
- Eastside Community Center Pool: (253) 404-3990
- Norpoint Pool: (253) 404-3910
- People’s Pool: (253) 404-3915
- Stewart Heights Pool: (253) 404-3925
- Kandle Pool: (253) 404-3920
- Swim Lessons: (253) 404-3922
Zoological and Environmental Education
- Northwest Trek Wildlife Park
- General Information: (360) 832-6117
- Classes, Camps, Program Memberships: (360) 832-6117 x166
- Membership: (360) 832-6117 x170
- Rentals, Picnics, Meetings: (360) 832-6117 x166
- Point Defiance Zoo & Aquarium
- General Information: (253) 404-3800
- Classes, Camps, Programs: (253) 404-3800
- Membership: (253) 404-3635
- Zoo Society/Donations: (253) 404-3651
- Rentals, Picnic, Meetings: (253) 404-3823
Planning and Development
Business Administration
- Executive Director, Shon Sylvia: (253) 305-1072
- Board of Park Commissioners: (253) 305-1091
- Andrea Smith, President
- Aaron Pointer, Clerk
- Rosie Ayala
- Matt Mauer
- Tim Reid
- Accessibility: (253) 305-1068
- Resource Development: (253) 305-1071
- Donations, Memorials: (253) 305-1071
- Finance & IT Services Fax: (253) 305-1049
- Accounts Payable: (253) 305-1058
- Accounts Receivable: (253) 305-1044
- Organizational Development & Human Resources: (253) 305-1089
- Business Intelligence
- GIS Requests (253) 305-1076
- Data Analytics Requests: (253) 305-1041
Other Helpful Numbers
- City of Tacoma
- Conduct in Parks
- Dogs
- Animal Care & Control: (253) 627-7387
- Human Society: (253) 383-2733
- Marine Mammals
- NOAA Marine Mammal Hotline: (800) 853-1964
Wild Animals
- WA Dept. of Fish & Wildlife: (360) 249-4628
- PAWS Wildlife Center (Lynnwood, WA): (425) 787-2500 x817
- The Sarvey Wildlife Center (Arlington, WA): (360) 435-4817
- South Sound Critter Care (Kent, WA – open 365 days): (360) 886-8917
- For Heaven’s Sake (Rochester, WA): (360) 273-0550
- West Sound Wildlife Shelter (Bainbridge, WA): (206) 855-9057
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Report a Concern or Ask a Question
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Report a Concern or Ask a Question
Parks Tacoma is committed to the timely correction of incidents and conditions that interfere with the park and recreation experience.
Email UsPlease email us to:
- Report maintenance problems such as broken playground equipment
- Alert us to non-urgent safety issues
- Report concerns about a Parks Tacoma staff member
- Report recurring unsafe misuse of parks and community centers.
- Ask a question
Additional contact methods:
- Weekends: On weekends you may contact our on-call park manager at (253) 305-1035
- Emergencies: If you are witnessing an emergency please call 911 immediately.
- Homeless Encampments: To report a homeless encampment click here.
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Media Contacts
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Parks Tacoma
Public Information Officer
Stacia Glenn
[email protected], (253) 345-0948Communications Manager
Nancy Johnson
[email protected], (253) 312-5766
Northwest Trek Wildlife Park, Point Defiance Zoo & AquariumMarketing & Communications Supervisor
Denette Cowan
[email protected], (253) 404-3803 -
Staff Leadership
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Executive Director
Shon Sylvia
[email protected], (253) 305-1072
Appointed by the Board of Park Commissioners, Shon leads the park district’s employees and guides the administration of programs and services.
Read Shon’s BioInterim Director of Parks and Recreation
Mark Knowlden
[email protected], (253) 305-1067
Read Mark’s Bio
Mark leads the Parks & Recreation Department which provides opportunities for people to play, learn and grow through a comprehensive system of parks, facilities, natural areas, attractions, services and programs.Deputy Director – Community & Neighborhood Parks
Hollie Rogge
[email protected], (253) 305-1076
Hollie oversees the operation of community & neighborhood parks, community centers, and districtwide programming.
Read Hollie’s BioDeputy Director – Regional Parks & Attractions
Joe Brady
[email protected], (253) 320-0655
Joe oversees the operation and planning of the regional parks and attractions under Parks Tacoma’s ownership.
Read Joe’s Bio
Director of Zoological & Environmental Education
Alan Varsik
[email protected], (253) 404-3631
Alan leads Northwest Trek Wildlife Park and Point Defiance Zoo & Aquarium.
Read Alan’s BioDeputy Director – Northwest Trek Wildlife Park
Rick Dietz
[email protected], (360) 832-7150
Rick oversees all operations and staff at Northwest Trek Wildlife Park, supporting the ZEED director
Read Rick’s BioDeputy Director – Point Defiance Zoo & Aquarium
Sarah Oliver
[email protected], (253) 404-3632
Sarah oversees all operations and staff at Point Defiance Zoo & Aquarium, supporting the ZEED director.
Read Sarah’s BioDirector of Business Administration & Planning
Debbie Russell
[email protected], (253) 305-1086
Debbie leads the department responsible for long-range planning, capital development, and management of historic and cultural resources for Metro Park’s system.
Read Debbie’s BioChief Marketing & Communications Officer
Sandra Eliason
[email protected], (253) 305-1016
Sandra provides leadership and strategy for marketing and communications, media relations, public information, internal communications, outreach and community engagement.
Read Sandra’s BioChief of Planning & Asset Management
Marty Stump
[email protected], (253) 305-1078
Marty provides oversight of the District’s Capital Projects program and guides the agency’s Planning & Asset Management Team.
read Marty’s bioEquity Officer
Norinda Rosario Yancey
[email protected], (253) 305-1021
Norinda consults on diversity, equity, access and inclusion (DEAI) principles and practices and provides technical guidance on district-wide outreach and engagement.
Read Norinda’s BioChief Financial & Administrative Officer
Tania Wink
[email protected], (253) 305-1081
Tania provides strategic leadership and oversees execution of the organization’s business and finance functions.
Read Tania’s BioPolicy & Government Relations Officer
Hunter T. George
[email protected], (253) 686-9553
Hunter provides leadership and strategy for intergovernmental partnerships, programs and policies at the federal, state, regional, and local levels.
Read Hunter’s Bio -
Social Media
- View our social media privacy and commenting policy See all our social media accounts
Requests
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ADA Accommodation Requests
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Parks Tacoma provides reasonable accommodations to people with disabilities.
- Requests should be made at least two (2) weeks prior to the date the program begins.
- Accommodations will be determined on a case-by-case basis.
- One participant per form. Up to three activities can be on the same form if they require the same accommodation.
- If you have questions or concerns about already present accommodation structures, please email [email protected] or call 253-305-1030.
Submit an ADA Accommodation RequestOnce the request has been submitted, Parks Tacoma staff will review the accommodation request and communicate final decisions to the participant and/or participants’ guardian within 10 business days.
Email: Send accommodation request to [email protected]
Learn more about accessibility at Parks Tacoma
Mail: Send the Accommodation Request Form to 4702 S. 19th, Tacoma WA 98405.
Phone: 253-404-3955 (This number is for accommodation information only. For general inquiries and information please call 253-305-1030.) -
Request a Presentation
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Parks Tacoma staff are available to speak to civic, school, business and other groups about a variety of topics.
If you’d like your organization to hear more in person about:
- District capital projects
- Park management
- Horticulture
- Recreation programs
- Volunteer opportunities
- …or another topic
Please contact Sandra Eliason.
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Public Records Requests
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Parks Tacoma, in accordance with the Washington State Public Records Act RCW 42.56, allows for the inspection or copies of records unless specifically exempted by law. After submitting a request, you may be contacted to clarify your request or to coordinate the delivery of records.
Make a Records RequestYou may also submit a pdf version of the form by these methods:
- Fax: (253) 759-9286
- Mail: Attn: Jennifer Bowman, Parks Tacoma, 4702 S. 19th St., Tacoma WA 98405
- Email: [email protected]
Questions
Contact Jennifer Bowman at (253) 305-1091. -
Community Action Request
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Report maintenance problems such as broken playground equipment, non-urgent safety issues, concerns about a Parks Tacoma staff member or recurring unsafe misuse of parks and community centers.
Report a Problem Ask a QuestionEmergency communications relative to matters of public health or safety are administered by the District’s Communications Manager on a priority basis. Information of this nature is disseminated through a variety of internal and external communication vehicles including, media releases, the District’s website, social media, email and other means as warranted, such as onsite signage, posters or reader board notification.
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Claims for Damages
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If you believe Parks Tacoma is at fault for an incident or accident resulting in loss, injury, or damages you can file a claim by submitting a completed claim form, along with any supporting documentation and/or pictures, to Risk&[email protected] or mail to:
Parks Tacoma – Claims for Damages
4702 S 19th Street
Tacoma WA 98405Provide specific details about your loss, injury, or damages including a description of the event (incident or accident), including the location, dates, times, and witnesses providing contact information and full names. Submitting a Claim for Damages does not guarantee payment by Parks Tacoma or its risk pool (insurance carriers). A claims adjuster assigned from Parks Tacoma’s risk pool will investigate the incident to determine whether Parks Tacoma has any liability according to applicable laws.
When filing a claim, it is recommended that you provide any documents that support your claim. Since these documents may be required before a claim can be resolved, you may want to include them with your claim form, or you can submit them directly with the adjuster assigned to your claim. However, please take note of the following:
- Documents will not be returned; keep copies of everything you submit.
- Information on your claim for damages form, including photographs and documents submitted with your claim form, may be released as a public record in response to a public records request.
- You should not send sensitive personal or medical records with your claim form. The assigned adjuster will request these records only if needed.
- Submit repair estimates, photos, receipts, or any other supporting documentation with the Claim for Damages form to support your loss.
- Submit the claim form as soon as possible after a loss occurs, even if damage costs or totals are uncertain.
To request a printed copy of the claim form to be mailed to you please call 253.305.1022.
Claim for Damages Form
Financial Assistance
Parks Tacoma offers a financial assistance program due to generous support from the Tacoma Parks Foundation. If cost is a potential barrier to participation, City of Tacoma residents may request financial assistance for most scheduled fee-based classes, camps or programs with individual charges.
Learn more and apply